FAQs
Stop and smell the bag !
Have you heard of “Bags that smell flowers "? If not; then let us tell you the secret behind Wildflower bags that always smell good. Each Wildflower bag comes with a little handmade potpourri of dried flowers and dried Indian herbs. The idea is to create a synaesthetic/ beautiful experience by adding unexpected sensory dimensions to the bag. The new way to wear a scent today is by wearing it on your bag.
Love your bag & it will love you back !
With great purchases, comes the great responsibility. Owning a Wildflower bag is a beautiful experience. Here are a few steps to give your Wildflower bags & accessories a complete cleanse.
Q: How to clean and sanitise your bag?
A:If you carry your bag on a daily basis, use a sanitising/wet wipe or a damp cotton cloth and pat it clean. Rub it gently on the outer surface. To protect the bag from dust and increase its lifespan keep your bag in the dust bag which comes with every Wildflower bag.
Q: How to protect your bag from getting damp in storage?
A: If by any chance your bag has gotten wet, we recommend cleaning it gently with a lint-free (muslin) cloth and let it air out in the open for about 24 hours. Each Wildflower bag generally comes with a small sachet of silica gel which absorbs excess moisture. Keep it inside the bag whether using or not using it.
Q: How to prevent your bag from losing its shape?
A: While not in use, stuff your bag with some spare clean clothes or dry tissue paper, helps maintain its shape and keep it moisture free too. While filling your bag, always be sure to not overstuff your bag as it might come in the way of your zipper, causing it to separate. Cover it with the dust bag and while storing it in your cupboard or a box, make sure you do not put any heavy object or another bag on top.
Q:What are some tips to maintain and keep my bag good as new?
A: If you are using your bag regularly, it’s very important to keep your bag away from extreme cases of dust, dampness and heat. While in office, choose to keep your bag on the table rather than keeping it on the floor or sling it on the back of your chair. When using it occasionally, make sure you always store the accessories in dust bags that come with the packaging. When not in use, keep your bags stuffed with spare clean clothes or a muslin cloth or dry tissue paper to maintain its shape and free from moisture. You can always store them in the box itself without stacking them one over the other. Also make sure to air dry your bags if using them after long periods of time.
Q:How to take care of the embellished bags?
A: The embellished/ embroidered bags or metal coated accessories need to be stored in a way they don't brush against any surface, especially with other embroidered garments. We always recommend storing your bags in a muslin cloth or a dust bag. It’s important to keep your embellished accessories away from perfume or water which could lead to discolouration or rust. Air dry your bags for a few hours to keep it away from moisture and dampness.
Q: How to extend the life of my accessories in spite of maximum usage?
A: Opt for plain tissue instead of a newspaper to stuff the bags when you are storing it for long or short term; it's absorbent and will protect the material from deteriorating. Storing in the dust bag is a best way that wicks away residual moisture, and it also protects metal buckles and delicate sequins from scratches, if you are storing the bags for long term. Cleaning the bag is basic hygiene that one needs to follow regularly. Keep the silica gel sachet inside the bag only. For brightly coloured bags ensure to keep it out of direct sunlight that could bleach them naturally just like our colourful clothes.
Q: How to store the bags?
A: When storing your bags, it is very important to make sure that they are kept in dark areas that are devoid of direct sunlight, humidity and dust —this will help them retain their colour and shape. It is also extremely important to keep them in their dust bags and boxes.
Q: How to store the bag belts?
A: Rolling your belt and keeping them stored in a drawer might cause them to crease for a longer period of time. It is better to keep your belts hung on a clothes hanger so that the layers of the belt can breathe and avoid getting creased.
Q: How to clean the Wildflower belts and other accessories?
A: You can clean your Wildflower belts and other accessories by wiping it with a clean muslin or lint free cloth (slightly damp). Make sure that the cloth is not very damp as it can cause damage to the belt, if exposed heavily to water. Ary dry your belt for a couple of hours. You can also opt for a fabric conditioner or give it out for dry cleaning. For any stains, use machine oil on the affected area with a dry cloth and rub it off.
Q: How to repurpose old Wildflower bags?
A: Thrift store is always a good idea. Check online about any thrift exhibitions or stores near you, those to take second hand products for free and give it a purpose. It takes many years for any good bag to completely die. So before you think of discarding it, always pass it off to someone who can make use of it. You can always send it back to us if you want us to give it a new life for someone else.
Q: What is the shipping cost?
A: Shipping is FREE all over India. We recommend you ready our Shipping & Delivery policy for details.
Q: How do you ensure the quality of your bags?
A: Quality of Wildflower bags are superior because of our quality process & high quality material usage. Specifics:
- All the bags are handcrafted with precision and strict quality care.
- All bags are made from premium handwoven fabric that is thick & sturdy.
- Thick, textured, and wrinkle free vegan leather is used in all our bags.
- We use high quality hand dyed thick cotton lining, premium zips, and other metal accessories.
All of the above ensures that Wildflower bags are of un-matched quaily that doesn't only look good but also lasts forever.
Q: What is the quality of zips in Wildflower bags?
A: We use the best quality YKK zips in all our bags. So you shoud be assured of durability.
Q: What is the material of internal lining of Wildflower bags?
A: We use high quality 100% hand dyed thick cotton for internal lining in our bags.
Q: Are Wildflower bags washable?
A: Sorry, Wildflower bags aren't washable. You can clean the bags using a dry soft cloth.
Q: How to clean your bags?
A: Wildflower bags can be cleaned using a dry soft cloth.
Q: Do you customize bags?
A: We do provided quantity expectations are met. Please get in touch with our team at info@getwildflower.com and we will be able to discuss the details.
Q: How many days would it take for order delivery?
A: After we ship your order, it may take 2-5 days for delivery. We partner with leading courier companies for our orders. The delivery time depends upon how far is your city from New Delhi.
Q: Will you accept return if the fabric of bag is stained?
A: Once you place the order, our quality team does a thorough check before the product is shipped. So the probability of this happening is rare. But in case if this happens, we will provide replacement. We encourage that you read our return & refund policy for proper understanding.
Q: Can I change the color of the bag in same design after placing the order?
A: We encourage that customers take time to make up their mind fully before placing order on our website. Having said that, we will be able to change the color of the bag in same design only & only if:
- your order has not been shipped. If the order is shipped, then we would not be able to entertain this request.
- the asked color in same design is available in stock.
Q: How to store bags?
A: We provide a colorful dustbag with every Wildflower bag. We recommend you keep your bags in that dustbag. The dustbag protects the bag from getting dirty. See the image below to get an idea of the dust bag:
Q: Do you have a physical store?
A: No, we do not have any physical stores.
Q: What is your return & refund policy?
A: Please read our return & refund policy on this page.
If your question is still not answered, feel free to write to us. Our team will respond within 24 working hours. You can send the query via contact us page.